How much does a Customer Service Representative make?
The median pay for a Customer Service Representative in the United States is $44,770 per year — about $21.52 per hour. Entry-level positions start near $31,750, while the most experienced Customer Service Representatives in the top 10% earn $63,590.
That is $16,620 less than the median across all occupations in BLS data ($61,390).
Customer Service Representative salary range by percentile
Half of all Customer Service Representatives earn between $36,870 and $51,780 a year.
| Pay level | Annual salary | Hourly rate | |
|---|---|---|---|
| 10th percentile (entry level) | $31,750 | $15.26 | |
| 25th percentile (early career) | $36,870 | $17.73 | |
| 50th percentile (median) | $44,770 | $21.52 | |
| 75th percentile (experienced) | $51,780 | $24.89 | |
| 90th percentile (top earners) | $63,590 | $30.57 |
Highest-paying states for Customer Service Representative
Where you work matters more than almost anything else. Washington leads the country for Customer Service Representative pay at $50,330 a year, followed by California ($49,560) and Massachusetts ($49,120). At the other end, Mississippi posts the lowest median at $36,380 — a gap of $13,950 for the same job, driven by local demand, industry mix, and cost of living.
| # | State | Median salary | Hourly | vs national |
|---|---|---|---|---|
| 1 | Washington | $50,330 | $24.20 | +12% |
| 2 | California | $49,560 | $23.83 | +11% |
| 3 | Massachusetts | $49,120 | $23.62 | +10% |
| 4 | Minnesota | $48,800 | $23.46 | +9% |
| 5 | District of Columbia | $48,250 | $23.20 | +8% |
Customer Service Representative salary in every state
Official BLS state-level figures across 51 states and territories. Click a state for the full local breakdown.
Workforce and education
About 2,596,000 people work as Customer Service Representatives in the United States. The mean (average) wage is $46,590 — above the median, which means high earners pull the average up. On qualifications: a high school diploma is typically enough, with most skills learned on the job, per O*NET occupation data.
Frequently asked questions
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