Massachusetts Median
$49,120
per year
Hourly Rate
$23.62
based on 2,080 hrs/yr
vs National
+10% vs US median
US median $44,770
State Rank
#3 of 51
49,990 employed here
How much does a Customer Service Representative make in Massachusetts?
A Customer Service Representative working in Massachusetts earns a median salary of $49,120 per year, or about $23.62 per hour. That is 10% above the national median of $44,770 for this occupation.
Within Massachusetts, entry-level pay starts around $35,440 while the top 10% make $74,880 or more. The middle 50% of earners fall between $41,500 and $61,090 a year.
Customer Service Representative salary range in Massachusetts
| Pay level | Annual salary | Hourly rate | |
|---|
| 10th percentile (entry level) | $35,440 | $17.04 |
|
| 25th percentile (early career) | $41,500 | $19.95 |
|
| 50th percentile (median) | $49,120 | $23.62 |
|
| 75th percentile (experienced) | $61,090 | $29.37 |
|
| 90th percentile (top earners) | $74,880 | $36.00 |
|
How Massachusetts compares
Massachusetts ranks 3rd out of 51 states and territories for Customer Service Representative pay. The top 5 best-paying states:
Customer Service Representative salary in other states
Washington $50,330California $49,560Minnesota $48,800District of Columbia $48,250Delaware $48,190Connecticut $48,090New York $48,000New Jersey $47,740Rhode Island $47,550Colorado $47,540Vermont $47,500Oregon $47,450New Hampshire $47,300Maine $47,160Wisconsin $46,970Illinois $46,130Iowa $46,090Arizona $45,690Hawaii $45,650Ohio $45,610Montana $45,290Alaska $45,150North Dakota $44,670Pennsylvania $44,630Missouri $44,190Michigan $43,950Nebraska $43,940Idaho $43,200Indiana $43,140Utah $43,140Maryland $42,830Tennessee $42,830Virginia $42,730Wyoming $42,340South Dakota $40,650Nevada $40,560Florida $40,440Texas $40,420Kansas $40,320North Carolina $40,240Georgia $39,630New Mexico $39,030South Carolina $38,860Kentucky $38,700Oklahoma $38,650West Virginia $38,430Alabama $38,400Arkansas $37,840Louisiana $37,330Mississippi $36,380
Working as a Customer Service Representative in Massachusetts
Nationally, about 2,596,000 people work as Customer Service Representatives in the United States. A high school diploma is typically enough, with most skills learned on the job.
Considering a move? Compare Massachusetts pay ($49,120) against the highest-paying state above, and weigh the difference against housing and everyday costs — a smaller paycheck in a cheaper state can stretch further.
Frequently asked questions
How much does a Customer Service Representative make in Massachusetts?
The median Customer Service Representative salary in Massachusetts is $49,120 per year, or about $23.62 per hour, per official BLS state wage estimates. Salaries typically range from $35,440 at the entry level to $74,880 for the top 10% of earners.
How does Massachusetts pay compare to the national average?
Massachusetts pays Customer Service Representatives about 10% more than the national median of $44,770. Massachusetts ranks 3rd out of 51 states and territories reporting this occupation.
Is Massachusetts a good state for Customer Service Representatives?
Yes on pay — Massachusetts pays above the national median for this occupation, at $49,120 a year. About 49,990 Customer Service Representatives are employed in Massachusetts. Weigh that against local housing and living costs before moving.
What are the highest-paying jobs in Massachusetts?
The highest-paying occupations in Massachusetts include Radiologist ($426,560), Orthopedic Surgeon, Except Pediatric ($392,300), Surgeon, All Other ($387,150), based on median annual pay in official BLS state estimates.
← See the national Customer Service Representative salary report
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Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), Unknown vintage. Education requirements: O*NET (U.S. Department of Labor). State figures are official BLS state-level wage estimates. Where BLS suppresses a state percentile, it is scaled from the official national distribution. Individual pay varies by employer, metro area, and experience.